Privacy Policy

Last updated: 9 August 2025

Your privacy is extremely important to us. We are committed to protecting your personal information and being transparent about how we use it.

WriteWise Ltd ("we", "us", or "our") complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual (a natural person).


This policy sets out how we collect, use, disclose, and protect your personal information. It does not limit or exclude any of your rights under the Privacy Act. For further information, please visit www.privacy.org.nz.

1Changes to this policy

We may update this policy by uploading a revised version to our website. Changes apply from the date the updated policy is published.

2Who we collect personal information from

  • You, when you provide it to us (e.g. via registration, use of our services, email, or through your school)
  • Third parties where you have authorised this, or where the information is publicly available

We aim to collect personal information directly from you whenever possible.

3What we collect

  • Your name
  • Your email address
  • Essay content and learning activity
  • Metadata related to your account
  • Request telemetry and meta-data through Vercel Analytics

4How we use your personal information

  • Verify your identity
  • Provide you with access to WriteWise and its AI-powered feedback tools
  • Improve our services and maintain the platform
  • Respond to your communications, including support and complaints
  • Conduct anonymised research and analysis
  • Comply with legal obligations
  • Protect and enforce our legal rights

What we DON'T do:

  • We do not use your information to send marketing messages or promotional material

5Disclosure of personal information

We may disclose your personal information to:

Service providers that support our platform:

  • Supabase (Authentication & Storage)
  • Vercel (Hosting & Analytics)
  • OpenAI (AI-powered Feedback)

Other disclosures:

  • Government agencies or regulators if required by New Zealand law (e.g. by court order, warrant, or lawful request)
  • Any person you explicitly authorise us to share information with

Data Storage & Processing

All personal information is stored using services located in Australia. However, some processing may occur outside Australia and New Zealand (such as OpenAI's processing for AI feedback generation). Your stored data remains within Australia at all times.

OpenAI Processing: We use OpenAI to generate feedback but do not send your account information (email address and name) to them. OpenAI is not permitted to use submitted essay content for training its models.

6Protecting your personal information

Data Security

We take reasonable steps to protect your personal information from loss, unauthorised access, misuse, or disclosure. Data is encrypted and stored securely in managed environments.

We retain your data only for as long as necessary to:

  • Provide services to you
  • Comply with legal obligations
  • Improve WriteWise

When no longer needed, personal information is securely deleted.

7Accessing and correcting your personal information

You have the right to:

  • Access your readily retrievable personal information
  • Request a correction of your personal information

To do so, please email leon@writewise.co.nz.

We may request evidence of your identity before fulfilling the request. If we decline to make a requested correction, we will note your request on the record. We may charge reasonable costs for providing access to information.

8Children and minors

WriteWise is intended for users aged 13 and over. We recognise that individuals under 16 require additional protection.

  • For users under 16: Parental/guardian review encouraged
  • For users under 15: Parental oversight particularly recommended

9Internet and cookies

While we take reasonable steps to maintain secure internet connections, any information transmitted over the internet is at your own risk.

We use cookies and Vercel Analytics to monitor website usage.

You can disable cookies in your browser settings, but doing so may impact your experience.

10Contacting us

If you have any questions about this policy or want to request access to or correction of your personal information, contact: leon@writewise.co.nz.